Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer local Gauteng based delivery with the Courier Guy on an overnight or same-day option through to your door at a cost of R90.00. A waybill and tracking number will be provided to you once booked. PostNet to PostNet is also an option and at a cost of R99.00

Deliveries outside of Gauteng are also done through the Courier Guy to your door, or via PostNet to PostNet counter. The costs are R 125 and R 99 respectively. 

Courier prices are based on the costs from the courier, and as of August 2020 there was a large increase which ultimately led to the removal of our FREE shipping option. We managed to absorb that cost for a full month but it would not be financially viable to continue to offer this option. We trust that you all find this well and understand. 

Thank you for you support, any questions regarding deliver please email us, info@reelflyfishing.co.za

Which payment methods are accepted in the Online Shop?

We accept direct bank transfers or EFT payments. REEL Fly Fishing also makes use of PayFast to handle all card transactions as well as instant EFT options. PayFast is fully secured and trusted by South Africa’s largest online retail stores.

How long will delivery take?

Delivery is a top priority for us at REEL Fly Fishing, and we pride ourselves on quick delivery of your order. Most deliveries take place overnight to you and should be in your hands before 11 am next business day. Gauteng based orders if captured early will even be sent out for same day delivery. Out lying areas can take up to 3 to 5 days for delivery.

We also offer shipping via Postnet services as well as international shipping at competitive rates.

How secure is shopping in the Online Shop? Is my data protected?

Online shopping is much more secure than retail shopping as no one but you handles your card or banking details. Your data is secured and we will never share any contact information with outside parties. The PayFast payment platform is also extremely secure and trusted throughout South Africa by the largest online stores.

What exactly happens after ordering?

We will immediately begin processing your order (so long as payment is received). Orders are processed within one business day and are prepared for shipping services. We will confirm your order, any issues as well as tracking information via email.

Do I receive an invoice for my order?

Yes,your invoice will be attached to your order confirmation and is sent via email to you.

Do you ship internationally?

Yes, we will happily ship internationally. Please contact us so that we can find the most competitive quote for shipping your order directly to you. We only make use of priority shipping companies and do not use postal services.

Why are your prices so low?

REEL Fly Fishing offers incredibly competitive prices and we are often much cheaper than our competitors due to a few key areas. Firstly we are an online only store and as such do not have large retail rentals to pay for. This leads to point two, there are NO middlemen when buying from REEL Fly Fishing, we have the products produced by the manufacturers for us based on our specifications and then sell them directly to you. Traditionally there is a manufacturer, distributor, wholesaler and retailer who all add their markups to the products that you buy at inflated prices.

Are the products good quality?

REEL Fly Fishing is owned and operated by a passionate fly fisherman that prides himself on innovation, quality and affordability. All our fly fishing products are manufactured by leading manufacturers all around the globe, and are made in the same place as many high end American and European brands. Our no middlemen and direct approach to the customers means our prices are much much lower, but our quality is exactly the same and often even better due to our innovative approach and quick turn around of modern materials. Don’t be fooled by marketing hype, there are only a handful of fly fishing manufacturers in the world that produce all the top tier brands products.

Are your products made in South Africa?

Yes, a number of our new products for 2020 and on wards will be manufactured in South Africa. Most of our products are manufactured outside of South Africa due to the lack of capability locally, our fly fishing rods for example are manufacturer in South Korea by a leading manufacturer. They are built to our exact specification and designs that we provide from ourselves in South Africa. Most of our products are designed by the owner himself and reflect REEL Fly Fishing’s unique approach to new innovative materials and designs. REEL Fly Fishing makes use of top tier manufacturers in the fly fishing industry from a host of countries that include; USA, Pakistan, Europe, PRC, South Korea and Japan and Spain.

You can rest assured knowing that we have done our homework and sourced, selected and tested the worlds best manufacturers before making use of their services.

Do you have a hashtag so that I can tag you in my posts?

Yes, we encourage you to make use of our hashtag #reelflyfishingza, as well as leave us a rating on Facebook or Google reviews.

When was REEL Fly Fishing founded?

REEL Fly Fishing was founded in February of 2017, and officially opened its online doors for sales in March 2017. We began work back in 2015 on our first prototype products and brand inception.

We have been fly fishing for more than 23 years and have fished all over the world taking note of the conditions and techniques that anglers use in those specific conditions.

Returns

REEL Fly Fishing does accept returns in line with our standard operating guidelines. Any factory faults will be covered directly by us and you have the option of either a replacement or refund. Standard wear and tear is not covered by any warranty or guarantee , however we will be able to offer replacement parts based on the needs of the customer. Returns are to be paid in full by the customer and you should make us aware of any faults within 14 days from purchase.

Send us an email

Tel  |  (+27) 082 497 5364

Email  |  reelflyfishingza@gmail.com

#reelflyfishingza   |   @reelflyfishingza